Refund Policy

Last Updated: May 15, 2024

1. Introduction

At CS Gaming Hub ("we," "our," or "us"), we value your satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to premium content, memberships, and any other paid services offered through our website at csgaminghub.com (the "Website").

By purchasing any product or service from us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on the Website.

2. Refund Eligibility

2.1 Premium Content Subscriptions

For monthly premium content subscriptions:

  • You may request a full refund within 14 days of your initial purchase if you are not satisfied with the service.
  • After the initial 14-day period, you may cancel your subscription at any time, but no refunds will be provided for the current billing period. Your subscription will remain active until the end of the current billing cycle.

2.2 Annual Subscriptions

For annual premium content subscriptions:

  • You may request a full refund within 14 days of your initial purchase.
  • After the initial 14-day period but within the first 30 days, you may request a partial refund, which will be prorated based on the time elapsed since purchase.
  • No refunds will be issued after 30 days from the purchase date.

2.3 One-Time Purchases

For one-time purchases of digital products (e.g., market analysis reports, guides):

  • You may request a full refund within 14 days of purchase if you have not downloaded or accessed the content.
  • Once you have downloaded or accessed the digital content, no refund will be provided due to the nature of digital products.

2.4 Consultation Services

For consultation services (e.g., personalized CS2 trading advice):

  • You may request a full refund up to 48 hours before your scheduled consultation.
  • Cancellations less than 48 hours before the scheduled consultation are eligible for a 50% refund.
  • No refund will be provided for missed consultations or cancellations after the consultation has started.

3. Conditions for Refund

To be eligible for a refund, you must meet the following conditions:

  • Your refund request must be made within the eligible timeframe as specified in Section 2.
  • You must provide a valid reason for your refund request, such as:
    • Service not as described
    • Technical issues preventing access to content
    • Duplicate payment
    • Unauthorized transaction
  • You must provide proof of purchase, including order number, date of purchase, and the email address used for the transaction.
  • For subscription cancellations, you must not have violated our Terms and Conditions during your subscription period.

4. Non-Refundable Items

The following items and situations are not eligible for a refund under any circumstances:

  • Digital content that has been downloaded, accessed, or consumed.
  • Services that have already been fully provided.
  • Purchases made using promotional codes, discount vouchers, or special offers marked as "non-refundable."
  • Accounts that have been suspended or terminated due to violations of our Terms and Conditions.
  • Transactions where fraud or abuse is suspected.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@csgaminghub.com.
  2. Include the following information in your email:
    • Your full name
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
    • Any relevant screenshots or supporting documentation
  3. Alternatively, you can fill out our refund request form on the Contact Us page.

5.2 Refund Processing Timeline

Once we receive your refund request, the following timeline applies:

  • We will acknowledge receipt of your refund request within 2 business days.
  • Our team will review your request and determine eligibility within 5 business days.
  • If approved, refunds will be processed within 10 business days of approval.
  • The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days after processing.

6. Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card Payments: Refunded to the same card used for the purchase.
  • PayPal Payments: Refunded to the PayPal account used for the purchase.
  • Bank Transfers: Refunded to the bank account from which the payment was made.
  • Other Payment Methods: For other payment methods, we will work with you to determine the most appropriate refund method.

In some cases, we may issue refunds in the form of store credit or offer an alternative solution if the original payment method is no longer available or valid.

7. Exceptions to the Refund Policy

We may make exceptions to this refund policy in the following circumstances:

  • Extended Refund Period: During special promotions or for new services, we may extend the refund eligibility period.
  • Technical Issues: If you experience persistent technical issues that prevent you from accessing or using our services despite reasonable troubleshooting efforts, we may extend the refund period.
  • Special Circumstances: In cases of severe illness, natural disasters, or other extraordinary circumstances, we may consider refund requests outside the standard timeframes on a case-by-case basis.

All exceptions are at the sole discretion of CS Gaming Hub management and are evaluated on a case-by-case basis.

8. Cancellation of Subscriptions

You can cancel your subscription at any time through the following methods:

  • Log in to your account and navigate to the "Subscription" or "Account" section.
  • Click on "Cancel Subscription" and follow the prompts to confirm cancellation.
  • If you cannot access your account, contact our customer support at support@csgaminghub.com for assistance.

Please note that cancelling your subscription will not automatically result in a refund. Refund eligibility is determined by the criteria outlined in Section 2 of this policy.

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

Our customer support team is available Monday through Friday, 9 AM to 6 PM (GMT), and Saturday, 10 AM to 4 PM (GMT).